Terms of use and sale

Photos Repair is an online service. It uses artificial intelligence to restore photos, improve clarity and colorize images. Contact: support@photos.repair.

The service is intended for adults aged 18 or over. A recent browser, an internet connection and an account are needed for paid processing. Provide a valid email address, protect access to your account and report unauthorized use. Creating an account is free; it does not include free AI generation.

Only upload images you are entitled to use and share with our providers, respecting copyright, privacy and the image rights of people depicted. Do not use the service for unlawful content, abuse, impersonation or attempts to bypass safeguards.

You retain your rights to your originals. You authorize us to transmit, process and store them only to deliver the requested service. We claim no ownership of your photos or results. Any rights in generated images depend on applicable law and third-party rights.

AI can invent or change details, faces, text and colors. A restoration is not evidence of a photo’s exact historical appearance. Results depend on the input; examples on the site do not guarantee an identical outcome. Keep your originals and review results before using them. Accepted formats and limits are displayed in the tool.

Each 2K processing costs 5 credits and each 4K processing costs 10 credits. Optional colorization with restoration costs no additional credits. Each new generation uses credits. Payment comes before generation: free AI previews are disabled.

Extra credit packs require an active subscription and are charged separately. Manual purchases do not renew automatically. Credits have no scheduled expiry while your account and the service remain available, including after subscription cancellation. Offers are in euros; Stripe displays the total and any taxes before payment.

New subscriptions cost €9.99/month or €49.99/year and renew automatically at the chosen interval. Both include 100 credits each month. Annual credits are delivered monthly, not all at purchase; the annual fee is charged upfront. Cancellation stops future renewals. Already acquired credits remain usable, but buying additional credits requires an active subscription.

Manage or cancel your subscription through your account and the Stripe billing portal. Ordinary cancellation stops renewals on the date shown in the portal; it does not itself refund an already paid period. Your statutory withdrawal and refund rights remain applicable.

Automatic top-up is optional and off by default. You separately authorize a selected pack and configure a card through Stripe. Its displayed amount is charged when your balance is below 10 credits after a completed photo or at your next processing attempt. There is no monthly spending cap: repeated use can cause multiple charges. Each successful payment adds the selected credits. Disable future top-ups in your account at any time; an already initiated payment may complete. Recharges stop if the subscription is no longer active or a card payment fails. You must explicitly re-enable the option after resolving a payment failure.

Credits are added after Stripe confirms payment. You then start each photo processing in the tool. Processing time depends on the image and provider availability. Credits reserved for a detected technical failure are restored; recovery after an interruption may be delayed. If a purchase, result or balance is incorrect, email support@photos.repair with the transaction date and reference, without sending card numbers.

If EU distance-contract rules apply to your purchase, you generally have 14 days from conclusion of the contract to notify us of withdrawal. Email support@photos.repair with your name, account email, order date and reference. A clear statement is sufficient; the following model is optional.

Model: “I notify you of my withdrawal from the Photos Repair contract concluded on [date], order reference [reference]. Name: […]. Address: […]. Account email: […]. Date: […].”

Buying credits, accepting these terms or using the website does not, by itself, constitute an express waiver of withdrawal rights. An exception for digital content or services applies only where all legal conditions are met. Where a withdrawal refund is due, it is made within 14 days of notification, using the original payment method unless otherwise agreed at no cost.

Applicable statutory guarantees for digital content and services remain in effect. In the EU, non-conformity can entitle you to a free remedy and, in cases provided by law, a price reduction or termination. Protection covers at least two years for a one-time supply and the contracted period for continuous supply, depending on applicable law.

The AI limitations described here do not exclude these guarantees. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

Images uploaded for processing and results remain in your gallery until you delete them or your account. Download files you want to keep before deleting them. Account deletion removes access to images and your remaining balance; contact support first about any purchase or refund issue.

We may intervene in cases of abuse, security threats or legal obligations, with notice where possible. Maintenance or incidents can interrupt the service. Substantial changes affecting an ongoing contract must respect your rights and applicable notice requirements.

First send your complaint to support@photos.repair so we can seek a resolution. These terms do not deprive you of mandatory protections in your country of residence or recourse to competent authorities and courts. The date above identifies this version; you can save or print it.